KIDS, IF YOU HAVE NOT REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION, YOU MUST HAVE A PARENT OR LEGAL GUARDIAN READ AND ACCEPT THE BELOW SUBSCRIPTION POLICY ON YOUR BEHALF AND TAKE FULL RESPONSIBILITY FOR YOUR COMPLIANCE WITH THEM.

Refund Policy

We, IntellectoKids Ltd, a private limited company incorporated and registered in England and Wales with company number 11796917 whose registered office is at 167 City Road, London, Greater London, United Kingdom, EC1V 1AW (“IntellectoKids”, “we”, “us” and “our”) may offer to our users certain services that are only made available through a subscription.

Until you cancel your subscription, it continues on an ongoing basis and renews automatically at the end of each period.

We only provide a refund under any of the two circumstances set out below. In case your believe that you are eligible for a refund, please contact us at support@intellectokids.com.

1. Technical Malfunction

In the event where the use of our services is rendered impossible due to material crashes, failure to launch or other material software or hardware malfunctions experienced on your end, then you may be entitled to a refund for your last subscription period.

Please note that in order for you to qualify for this refund, you must inform us about your technical difficulties no later than 30 days of the date on which your latest subscription payment was validated by our payment processing service providers.

After receiving your refund request, and in order for us to approve such request, you are required to provide us with the following information:

  • your device’s model, operating system and version;
  • the steps you are taking when the technical malfunction appears;
  • a screen video or screenshots that would illustrate the issue;
  • if the details you have already provided us are not sufficient to identify the technical issues you are experiencing, then any additional information that would help us identify the problem.

2. Non-suitability of our Growth Plan

In the event where you believe that the expected results of our personalized Growth Plan have not been met, then you may be entitled to a refund for the last subscription period.

Please note that in order for you to qualify for this refund, you must inform us about this request not later than 30 days of the date on which your payment for the Growth Plan subscription was validated by our payment processing service providers.

After receiving your refund request, and in order for us to approve such request, you are required to demonstrate that:

  • you have followed the Growth Plan requirements in at least 3 consecutive days prior to sending us the refund request;
  • you have followed the Growth Plan and could demonstrate it by sending us at least 10 scanned pages of educational materials that are part of our personalized Growth Plan, with all tasks completed on each page.

We will review your refund request and notify you (via email) if your request is approved. For the avoidance of doubt, failure by you to follow our personalized Growth Plan or a request stating that the plan is too complicated or simple, shall not be a viable cause for a refund.

DISCLAIMER

You should note that:

  • a refund request will not apply retroactively to subscriptions (including subscription extensions) that were not cancelled within the applicable 30-day period.
  • a previously approved refund will not have any effect of subsequent refunds.
  • In case of an approved refund request, the credit will be automatically applied to your credit card or via the original method of payment.
  • while we will try to refund your payment within 14 days following our approval of the relevant refund request, the payment may take longer due to circumstances that are beyond our reasonable control.

This refund policy forms an integral part of our Terms and Use that are incorporated herein by reference.